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Tag: IT support/consulting

Happy Holidays!

Wishing you a safe and happy holiday season. We will be closed on Friday, December 25, and Friday, January 1, to celebrate with our families and friends. Looking forward to 2021!

If you have an emergency support need during this time, please email and call 610-590-5006 at the same time, and note “EMERGENCY” in your messages, and we will respond soon thereafter. If you have a regular support request, just email or complete our online form here and we will respond by the next business day.

Our regular business hours are Monday through Friday, 8:30am to 5:00pm EST (not including U.S. holidays).

Outlook Crashes After Starting Up

As some of you are experiencing, Windows Outlook crashes immediately after starting up. Microsoft is rolling out a fix for this issue, and they expect the mitigation to reach all customers over the next few hours. For more information, click here.

Until Microsoft has the fix up and running, you can access your email via your smartphone or via Outlook Web App (OWA). For OWA, please launch your web browser (we recommend Google Chrome) and type the following address in the url –

Type in the information required and you can read/send/receive email like normal. If you get an error, contact SkyViewTek for assistance, as you may need a different URL for Hosted Exchange accounts.

For smartphone instructions, please contact us to let us know if you use an iPhone or Android, and we will send you the instructions. To confirm, you will need your email password.

Our regular business hours are 8:30am to 5:00pm (eastern time – not including U.S. holidays). For tech support requests, please email; note “emergency” in your message if your request is urgent. If your urgent request occurs after hours, please call 610-590-5006 and follow the prompts for “emergency support” for an immediate response.

Do You Need an IT Consultant? Check Out This 10-item Checklist to Choose the Right One for Your Business

Today, with the opportunities generated by the digital transformation in companies, a new technology seems to come out every day. If you want your business to stay competitive, you need to keep up with the latest technologies and find out if your business really needs them. Before your competitors do it! Nothing is worse than a company with an outdated hardware and software infrastructure. In addition to serious security and service level issues (how often do your servers go down in a month?) your employee and business productivity can plummet!

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Resolve to improve your business computer network!

As a small-to-mid sized business owner, make 2020 the year to focus on your company goals while SkyViewTek manages your computer network through our Proactive Monitoring / Managed Services Program (MSP).

Our Proactive Monitoring services through SkyViewTek’s MSP include the following:

  1. Help Desk Support – priority assistance for MSP clients, unlimited remote support for regular maintenance issues during regular business hours, plus priority response and discounts on rates for additional support and new projects.
    • 8×5 monitoring of computers: 200+ monitoring points are checked for 8 business hours per day, 5 business days per week.
    • 24×7 monitoring of servers (features same as item #1 plus alert conditions – power supply or disk down, overtemp).
    • Monthly health report with color-coded pie charts, bar graphs and “health grade” based on 0 to 100.
  2. Quarterly onsite maintenance to minimize emergency support issues and downtime and to provide updates to non-Windows items (e.g., Chrome, Java, Adobe) and run SkyViewTek clean-up tool on applicable computers.
  3. Network documentation: graphic layout of network, documentation of passwords (hardware/software / cloud programs). Managed Services are based on SVT-certified network.
  4. Cybersecurity risk minimization: Firewalls, Antivirus, Backup, Email Spam and Threat Protection, Microsoft Patch Management.
  5. CIO strategic planning meetings (scheduled semi-annual or annual).

Contact us today for a consultation. Call 610-590-5006 or email

Comcast Outages

When your Internet goes down, your business is losing hundreds or thousands of dollars per hour per employee – yikes! What’s a business owner or CFO to do? Comcast is having a large outage in the Mid-Atlantic region. Services affected may include Internet, VoIP phone, email, TV, or a combination of these. If you are experiencing issues, please contact Comcast Business at 800-391-3000.

Prepare now for future issues by having SkyViewTek implement a failover solution for your network — so that next time when your primary ISP (Internet Service Provider) goes down (like Comcast), your network will automatically “failover” to the backup ISP solution for your office. This means that your employees, your customers / patients, will continue to be productive and will be able to connect with your team, even though your primary provider went down (could be Verizon FIOS next time!).

Please let us know if you have any questions or would like more information. Call 610-590-5006 or email

Office 2007 reaches End of Life

Microsoft Office 2007 reached the end of its support lifecycle on October 10, 2017. What does this mean for Office 2007 users? There will be no new security updates, non-security updates, free or paid assisted support options, or online technical content updates.

Customers who are using Office 2007 products and services should plan to move to Office 365 or upgrade to supported versions of Office products and services, such as Office 2016.

What version of Office are you using? Click here for step-by-step or contact SkyViewTek today to purchase and install an upgraded version of Office. Call 610-590-5006.

Windows 10 Creators Update

If you would like to delay the Windows 10 Creators update for your office computers – and why would you want to – please click here for details. Or contact us today at 610-590-5006.