Tag: IT support/consulting

As some of you are experiencing, Windows Outlook crashes immediately after starting up. Microsoft is rolling out a fix for this issue, and they expect the mitigation to reach all customers over the next few hours. For more information, click here.

Until Microsoft has the fix up and running, you can access your email via your smartphone or via Outlook Web App (OWA). For OWA, please launch your web browser (we recommend Google Chrome) and type the following address in the url –

outlook.office.com

Type in the information required and you can read/send/receive email like normal. If you get an error, contact SkyViewTek for assistance, as you may need a different URL for Hosted Exchange accounts.

For smartphone instructions, please contact us to let us know if you use an iPhone or Android, and we will send you the instructions. To confirm, you will need your email password.

Our regular business hours are 8:30am to 5:00pm (eastern time – not including U.S. holidays). For tech support requests, please email support@skyviewtek.com; note “emergency” in your message if your request is urgent. If your urgent request occurs after hours, please call 610-590-5006 and follow the prompts for “emergency support” for an immediate response.

Today, with the opportunities generated by the digital transformation in companies, a new technology seems to come out every day. If you want your business to stay competitive, you need to keep up with the latest technologies and find out if your business really needs them. Before your competitors do it! Nothing is worse than a company with an outdated hardware and software infrastructure. In addition to serious security and service level issues (how often do your servers go down in a month?) your employee and business productivity can plummet!

When your Internet goes down, your business is losing hundreds or thousands of dollars per hour per employee – yikes! What’s a business owner or CFO to do? Comcast is having a large outage in the Mid-Atlantic region. Services affected may include Internet, VoIP phone, email, TV, or a combination of these. If you are experiencing issues, please contact Comcast Business at 800-391-3000.

Prepare now for future issues by having SkyViewTek implement a failover solution for your network — so that next time when your primary ISP (Internet Service Provider) goes down (like Comcast), your network will automatically “failover” to the backup ISP solution for your office. This means that your employees, your customers / patients, will continue to be productive and will be able to connect with your team, even though your primary provider went down (could be Verizon FIOS next time!).

Please let us know if you have any questions or would like more information. Call 610-590-5006 or email support@skyviewtek.com.

Microsoft Office 2007 reached the end of its support lifecycle on October 10, 2017. What does this mean for Office 2007 users? There will be no new security updates, non-security updates, free or paid assisted support options, or online technical content updates.

Customers who are using Office 2007 products and services should plan to move to Office 365 or upgrade to supported versions of Office products and services, such as Office 2016.

What version of Office are you using? Click here for step-by-step or contact SkyViewTek today to purchase and install an upgraded version of Office. Call 610-590-5006.

If you would like to delay the Windows 10 Creators update for your office computers – and why would you want to – please click here for details. Or contact us today at 610-590-5006.