COVID-19: We remain operational and are here for your tech support needs and solutions.

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  • COVID-19: We remain operational and are here for your tech support needs and solutions.

Pictured is the SkyViewTek team from an early March meeting. From left to right: Eric Gibbs, Bernie Orglmeister, Susan Dykas, and Andrea Blenk. We are here for you.

Dear Clients and Friends,

We at SkyViewTek hope you are doing well and staying safe during this COVID-19 pandemic. Although we are designated as a non “life-sustaining business,” we are still able to conduct “business as usual” with our small-to-mid-sized business clients – remotely from the safety of our fully functioning home offices. In fact, we have received an influx of requests to add or enhance services for clients in relation to providing remote access to computers in the office.

Our teams come first! We are monitoring the situation and are receiving regular updates and advisories on how to handle the situation as it unfolds. The key is to stay at home, unless absolutely necessary, which is what we are asking our team to do. For allowable activities and travel in Pennsylvania, click here.

As a friendly reminder, if you have needs for tech support or solutions for your business or home office, we are here for you.  Click here to check out these 3 tools to help you and your teamwork more efficiently from home.

SkyViewTek continues to provide our clients with –

  • Proactive monitoring which helps minimize cybersecurity risks – especially during this time of increased scammers and phishing emails, please do not let your guard down!
  • Quarterly Onsites remotely – computers must be turned on.
  • Troubleshooting tech support issues.
  • Meetings to discuss current or new projects, via conference calls and video meetings.
  • Solutions for day-to-day needs and strategic I.T. advice.

Our office hours remain the same as Monday through Friday, 8:30 am to 5:00 pm EST (not including U.S. holidays) and we continue to receive and pick up mail at our Malvern office. For tech support, please email support@skyviewtek.com to create a ticket in our system which serves as a centralized repository, so that our team can better manage and keep track of our clients’ tech support needs, prioritize requests based on submission date/time, and observe trends.

For support requests at any time, including the holidays, please call 610-590-5006 and follow the prompts for support. If your request is urgent and requires immediate attention, please note “emergency” in your message – otherwise, we will respond during regular business hours. NOTE: for optimal results, please be sure to reach out to us in a timely fashion or at the first sign of a problem and before the tech issue worsens.

Thank you for your patience during this unprecedented time, as we continue to respond to your additional requests, especially as related to working from home. Together, we will beat this!

Sincerely,

Bernie Orglmeister
Owner and Senior Engineer
SkyViewTek

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