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Every Business is in the Technology Industry

Written by Susan Dykas on . Posted in , .

The way we do business has changed dramatically in the past few decades. In today’s world, technology is essential for any business, whether a small business or a large corporation, that wants to succeed. Business owners rely heavily on computers and programming to drive efficiency and productivity. We now communicate with customers and colleagues online, use automation to simplify tasks, and rely on IT to store and manage our data. These changes in how we do things and the extensive integration of these methods mean that every business is now in the technology industry.

How Are You in the Technology Industry?

All businesses use technology, with variations in how extensively and how effectively. How does your business use computers, programs, automation, telecommunication and what risks are you exposed to from that use? Below are some examples of the types of technical processes and tools businesses need and use every day that makes them vulnerable to cyber threats.

  1. Computers and Laptops: These are the foundation of modern business operations, used for everything from word processing and email communication to complex data analysis and software development.
  2. Smartphones and Tablets: Mobile devices enable employees to stay connected on the go, access important data, and manage tasks through various business applications.
  3. Internet of Things (IoT) Devices: IoT devices, such as smart sensors and smart devices, like Alexa, are increasingly being used to optimize operations, monitor equipment, and collect data for business insights.
  4. Internet Connectivity: High-speed internet access is essential for conducting online research, accessing cloud services, and facilitating smooth communication between team members and clients.
  5. Email and Communication Tools: Email remains a primary means of communication in the business world, supplemented by instant messaging, video conferencing, and collaboration platforms.
  6. Data Storage and Backup Solutions: External hard drives, network-attached storage (NAS), and cloud-based backup services help businesses protect and recover their critical data. Cloud computing allows businesses to store and access data, applications, and resources over the internet, providing scalability, flexibility, and cost-efficiency.
  7.  Software Applications: Businesses rely on a wide range of software, including office suites, customer relationship management (CRM) systems, project management tools, accounting software, and more.
    • Human Resources Software: HR software assists in managing employee data, payroll, benefits administration, performance evaluations, and talent acquisition.
    • Accounting and Financial Software: These tools help businesses manage financial records, track expenses, and generate reports for tax and regulatory compliance.
    • Customer Support Software: Customer service departments use helpdesk software and ticketing systems to efficiently handle customer inquiries and support requests.
    • Security Software and Firewalls: Antivirus software, firewalls, and intrusion detection systems are used to protect business networks and endpoints from cyberthreats.
  8. Point of Sale (POS) Systems: Retail and hospitality businesses use POS systems to manage sales transactions, inventory, and customer data.
  9. Collaboration Platforms: With the rise of remote work, video conferencing hardware and software have become essential for virtual meetings and interviews. Virtual collaboration tools enable teams to work together on shared documents, conduct meetings, and collaborate in real-time, regardless of where individuals are located. Examples include Slack, Zoom, and Google Meet.
  10. Social Media and Digital Marketing Tools: Businesses utilize social media platforms, analytics tools, and marketing automation software to reach their target audience and enhance their online presence.
  11. Customer Relationship Management (CRM) Systems: CRM platforms centralize customer data, enabling businesses to manage and improve interactions with clients and prospects.
  12. Voice over Internet Protocol (VoIP) Phone Systems: VoIP technology allows businesses to make phone calls over the internet, offering cost savings and enhanced communication features.
  13. Business Intelligence and Analytics Tools: These tools help businesses extract insights from data to make informed decisions and identify trends and patterns.

Keep Technology Current in Small Businesses

Small businesses face some unique challenges in keeping their technical products and processes current. Here are some tips.

  1. Set a budget for different technical tools used in your business: Small businesses need to set a budget for technology and stick to it to avoid overspending and ensure they get the most out of their investment. This includes hardware and software budgets as well as consultation.
  2. Stay up-to-date: Small businesses need to stay up-to-date on the latest technologies to make informed decisions about which to adopt.
  3. Choose the right technical tools and programs for your business: Consider factors such as the company’s size, the industry, the actual benefits and conditions, and the budget.
  4. Train your employees: Training helps ensure that office tech is used effectively and that security risks are minimized.

How Can Owners Manage Technology as well as Day-to-Day Business?

Companies need to be aware of the challenges of technology and take steps to mitigate the risks. Often this means hiring a team to manage your IT tasks while allowing you to continue managing your business.

Choose SkyViewTek as Technology Industry Partner

Investing in the right innovations can give your business a competitive edge and grow your business. If you need help implementing technology, especially as it relates to networks, cybersecurity, and IT support, contact SkyViewTek. Our team of experts offer the bench strength of an entire IT department but at a fraction of the cost. Contact us today to learn how we can help you manage your IT to grow your business.