Outsourced IT Department — Greater Philadelphia
Your entire IT department — without the hiring headaches
Most Philadelphia-area businesses with 10–75 employees don't need a full-time IT person. They need a full team of IT specialists available whenever something goes wrong — for a fraction of what one salary costs. That's exactly what SkyViewTek delivers.
30+ years IT experience
Flat monthly pricing
Local — based in Malvern, PA
🏢 What your outsourced IT team handles
- Day-to-day helpdesk & user support
- 24/7 network & endpoint monitoring
- Cybersecurity & threat response
- Microsoft 365 management
- Patch management & updates
- New employee setup & offboarding
- Vendor & software management
- Strategic IT planning & budgeting
- On-site support when needed
The real cost comparison
Think hiring an IT person is the answer? Run the numbers first.
Most business owners underestimate what a full-time IT employee actually costs — and overestimate what one person can cover alone. Here's what the math usually looks like for a Philadelphia-area business with 25 employees.
In-House IT Employee
One person. Limited skills. Full-time cost.
- Average IT salary (Philadelphia area)$75,000
- Benefits, taxes & insurance (~30%)$22,500
- Training & certifications$3,000
- Tools, software & licenses$4,000
- Vacation, sick & coverage gapsUnplanned
- Cybersecurity specialist skillsNot included
- 24/7 after-hours coverageNot included
Annual cost estimate
$104,500+
SkyViewTek Outsourced IT
A full team. Every skill. Predictable cost.
- Full helpdesk team included✓
- Cybersecurity specialists included✓
- 24/7 SOC monitoring included✓
- Microsoft 365 management included✓
- No vacation or coverage gaps✓
- On-site support included✓
- Strategic IT planning included✓
Typical annual cost (25 users)
$36,000–$60,000
The bottom line: For most Philadelphia-area businesses with 10–75 employees, outsourcing IT to SkyViewTek costs 40–60% less than hiring one full-time IT employee — while delivering a broader range of skills, 24/7 coverage, and no HR headaches. Get a custom quote for your business →
Is this right for you?
You might be a perfect fit if any of these sound familiar
"Our IT person just quit — now what?"
Losing your IT person is stressful. SkyViewTek can step in immediately, take over all responsibilities, and provide continuity while you decide whether to hire again — or realize you don't need to.
"We're thinking about hiring IT but the salary is hard to justify"
Before you post a job, run the numbers. For most businesses our size, outsourcing delivers more capability for significantly less cost — with no recruiting, no onboarding, and no risk of a bad hire.
"We only call IT when something breaks"
Break-fix IT is the most expensive way to manage technology. Every crisis costs more in downtime and emergency fees than proactive management would have cost all year. SkyViewTek flips this model.
"Our current IT vendor takes days to respond"
Slow response times are the #1 complaint about IT providers. SkyViewTek clients get fast response, direct access to our team, and a provider who actually knows their environment.
"We know our cybersecurity isn't where it should be"
Cybersecurity requires specialized skills most generalist IT people don't have. SkyViewTek's team includes dedicated cybersecurity expertise — SOC monitoring, threat response, and compliance — built into every engagement.
"We're growing and IT is becoming a bottleneck"
As your business grows, your IT needs grow with it. SkyViewTek scales with you — adding users, locations, or services without the friction of hiring, training, or managing additional staff.
Everything that's included
Your complete outsourced IT department — what we cover
When SkyViewTek becomes your outsourced IT department, here's everything that falls under our remit — all on one flat monthly fee.
Helpdesk & User Support
Your employees get direct access to our helpdesk by phone, email, or ticketing system. Fast response for day-to-day issues — password resets, software problems, printer issues, connectivity — handled by a team that knows your environment.
24/7 Network & Endpoint Monitoring
We monitor your servers, network devices, and endpoints around the clock — detecting hardware failures, performance degradation, security threats, and unusual activity before they become outages. Most issues are resolved before you ever know there was a problem.
Cybersecurity Management
AI-powered endpoint protection, email security, dark web monitoring, ransomware prevention, MFA enforcement, and 24/7 SOC monitoring — built into every engagement. Not an add-on. Not an afterthought.
Microsoft 365 Management
Complete management of your Microsoft 365 environment — email, Teams, SharePoint, OneDrive, licensing, security hardening, and user administration. You never have to call Microsoft again.
User Onboarding & Offboarding
When you hire someone, we set up their computer, accounts, email, and access on day one. When they leave, we revoke access immediately and secure their data. Consistently, every time, documented in IT Glue.
Patch Management & Updates
We manage Windows updates, software patches, firmware updates, and security patches across all your devices — on a schedule that minimizes disruption while keeping your systems protected against known vulnerabilities.
Backup & Disaster Recovery
We implement, monitor, and regularly test your backup systems — on-site and off-site, immutable and ransomware-proof. You'll have a documented recovery time objective and a tested plan for when — not if — something goes wrong.
Vendor Management
We manage your technology vendors on your behalf — internet providers, phone systems, software vendors, hardware suppliers. When something goes wrong with a vendor, we make the call, manage the escalation, and follow it through to resolution.
Strategic IT Planning (vCIO)
We provide quarterly business reviews, technology roadmaps, and budget planning — so your technology investments align with your business goals and you're never surprised by a major IT expense. Think of it as having a CIO without the executive salary.
Already have internal IT?
Co-Managed IT — we work alongside your team
If you already have an internal IT person or small team, SkyViewTek can supplement them — filling the gaps in skills, hours, and capacity without replacing what's already working.
- After-hours & weekend coverageYour internal team goes home at 5pm. Our SOC doesn't. We provide the 24/7 coverage your team can't.
- Cybersecurity specializationMost generalist IT people aren't cybersecurity specialists. We provide the SOC monitoring, threat response, and compliance expertise your team may lack.
- Project overflowWhen your internal team is buried in day-to-day support, we take on migrations, deployments, and infrastructure projects without pulling them off the helpdesk.
- Backup during leave or turnoverWhen your IT person takes vacation, gets sick, or leaves the company, we step in seamlessly — no knowledge gaps, no dropped balls.
- Second opinion & escalationYour internal team has a whole team of specialists to escalate to — networking, security, cloud, Microsoft 365 — whenever they hit the limits of their expertise.
How co-managed IT works
Co-managed IT is a partnership model — not a replacement. We work under your IT person's direction on some things and independently on others. The split is defined upfront based on what makes sense for your business.
Common splits include: your team handles day-to-day helpdesk while we handle security and monitoring; or your team manages internal projects while we handle M365 administration and compliance. We adapt to what works for you.
Everything is documented in IT Glue so both teams always have full visibility into the environment — no black boxes, no knowledge silos.
Talk to Us About Co-Managed IT →How we get started
From first call to your full IT team — here's how it works
Transitioning to outsourced IT is easier than you think. Here's our onboarding process.
01
Discovery call
We learn about your business, current IT setup, team size, and what's frustrating you most. 30 minutes, no pressure.
02
IT assessment
We audit your environment — devices, network, Microsoft 365, security, backups — and document everything we find, including gaps and risks.
03
Custom proposal
We present a flat monthly proposal covering everything your business needs — no hidden fees, no surprise add-ons, no long-term lock-in.
04
Smooth onboarding
We deploy our monitoring tools, document your environment in IT Glue, brief your team, and take over — typically within 2 weeks from contract signing.
What our clients say
15 years as the outsourced IT team for St. David's Episcopal Church
SkyViewTek has been our IT provider at St. David's Episcopal Church in Wayne for over 15 years. When I came on board last year, I was impressed with the scope of services that SkyViewTek was handling for the church. Top notch service, quick response time when there is a problem, and accessibility to the company owners who really care are my top three reasons for five stars. I highly recommend SkyViewTek if you are in the market for an IT company.
Common questions
Outsourced IT — frequently asked questions
An outsourced IT department handles everything an in-house IT team would — helpdesk support, device management, network monitoring, cybersecurity, Microsoft 365 administration, vendor management, and strategic IT planning — but on a flat monthly fee instead of a salary. You get a full team of specialists for less than the cost of one full-time IT employee, with no HR burden, no vacation gaps, and no single point of failure.
For most businesses with 10–50 employees in the Philadelphia area, outsourced managed IT typically ranges from $100–$200 per user per month depending on services included. This is typically 40–60% less than hiring a full-time IT person when you factor in salary, benefits, payroll taxes, training, and vacation coverage. We'll give you a specific quote based on your actual environment after a free assessment.
Outsourced IT means SkyViewTek handles all of your IT — you have no internal IT staff. Co-managed IT means you have an internal IT person or small team, and SkyViewTek supplements them — handling overflow, specialized skills like cybersecurity, after-hours coverage, or projects your internal team doesn't have bandwidth for. Both models are available and we'll recommend whichever makes more sense for your situation.
Remote support requests are typically addressed within minutes to one hour during business hours. Critical issues receive immediate escalation. Because we monitor your environment 24/7, many issues are detected and resolved before you're even aware of them. For on-site support, we're based in Malvern and can reach most Philadelphia-area businesses within 30–60 minutes.
We document your entire IT environment in IT Glue from day one — every device, credential, network configuration, software license, and vendor contact. This documentation belongs to you. If you ever decide to switch providers or bring IT in-house, you walk away with a complete, organized record of your environment. No vendor lock-in, no knowledge held hostage.
Outsourced IT is typically the best fit for businesses with 10–75 employees. Smaller businesses get access to enterprise-grade tools and a full team of specialists they couldn't afford in-house. Businesses approaching 75+ employees sometimes benefit from a co-managed model. We'll give you an honest assessment of what makes sense for your size and budget — even if it means recommending a different approach.
Stop reacting. Start preventing.
Your Philadelphia business deserves an IT team — not just a phone number to call when things break
SkyViewTek acts as your complete outsourced IT department — proactive, local, expert, and priced for businesses with 10–75 employees. Let's talk about what that looks like for you.
No obligation · Flat monthly pricing · Local team based in Malvern, PA · Serving Greater Philadelphia & Chester County