You clicked Send in New Outlook. Your customer says nothing arrived. Before assuming they overlooked it, get your IT team involved.
Users have reported Outlook messages appearing in Sent Items without reaching their recipients. But a report of missing email doesn’t establish a widespread New Outlook bug, and the explanation circulating about first-time recipients and autocomplete hasn’t been verified by the sources linked in that discussion.
For businesses using Microsoft 365, your IT team can use message trace to investigate whether Exchange Online received the message and what happened next. Share the sender, recipient, approximate sending time, and any error message so they can narrow the search.
If it keeps happening, document the pattern. Does it affect one employee, one recipient, or only messages sent through a particular Outlook app? Those details help IT investigate rather than guess.
And when a proposal, approval, or vendor deadline depends on that message, confirm receipt by phone or another established channel while the issue is being investigated.
Having trouble with New Outlook or missing business emails? Reach out to Bernie Orglmeister at support@skyviewtek.com or call 610-590-5006.