Careers

Level 1 – Help Desk Support and Computer Technician

REQUIREMENTS

• New laptop/desktop configuration for Microsoft Windows 10 and Office
• Microsoft Office 365 Portal and permissions, and handle email setup/deletions
• Troubleshoot computer, printer, email, internet, and other end-user issues
• Troubleshoot network connectivity, wired and wireless
• Assist Level 2 engineer, as needed

KEY SKILLS

• Face to face and phone-based end user support
• Manage/escalate clients’ tickets via online monitoring dashboard: ConnectWise, LabTech
• Update timesheet in detail throughout the day for each client task
• Excellent oral and written communication skills
• Great problem solving and troubleshooting skills
• Ability to lift up to 50 pounds.

PREFERRED BUT NOT REQUIRED

• Proficient in Visio to document Clients’ Network Diagrams
• Ticketing System and Remote Monitoring Tool (for e.g., ConnectWise)
• Remote Access Tool (for e.g., TeamViewer, LogMeIn)

EDUCATION

• An associates’ degree (or higher) from an accredited school is preferred but not required

Service Board Coordinator/Tech Dispatcher to provide timely scheduling of our technicians/engineers for remote sessions or onsite service for our Greater Philadelphia business clients. Monitor our Service Board and process service tickets submitted by or requested by our clients, monitor status of tickets with our help desk technicians until completion, and communicate accordingly with the client throughout the process to ensure the service ticket has been resolved in a timely fashion and the client is satisfied. Ensure our technicians are updating and closing their tickets through the Service Board in a timely fashion. Coordinate and escalate our clients’ tickets via our Service Board and notify the manager for input if required.

ADDITIONAL DUTIES

• Provide support to the manager on procurement tasks by working with vendors to compile estimates to clients on hardware/software purchases, work with the manager to ensure completed purchase order cycle and procurement to key vendors once clients approve estimates, and ensure our bookkeeper processes payment from clients before our techs are scheduled for onsite.

REQUIREMENTS

• Update timesheet in detail throughout the day for each client task, with a final update to show “Resolution” of the ticket to the end-user client. Top-notch time management and prioritization skills.
• Great organizational skills, with excellent geographic knowledge of Greater Philadelphia suburbs for scheduling appointments for our technicians who travel to our business clients’ offices.
• Excellent experience in using a computer, including Internet research, sending/receiving emails, use of Microsoft Office products.
  Excellent communications skills – both written and verbal, with a significant amount of phone answering.
• Professional attitude and appearance.
• Ability to lift up to 50 pounds.

PREFERRED BUT NOT REQUIRED

• Remote Monitoring Tool (for e.g., ConnectWise)

EDUCATION

• Associates’ Degree (or higher) from an accredited school is preferred.

We are seeking a skilled technical sales representative to generate new business and expand existing client relationships. The technical sales rep will be responsible for managing the full sales cycle for our suite of managed services, cloud computing, cybersecurity and other technology solutions tailored to small and mid-market companies across various industries. This is an excellent opportunity for an ambitious sales professional to play a key revenue-driving role in a growing, dynamic organization.

Responsibilities:

• Conduct outbound sales activities to identify and qualify new sales opportunities.
• Maintain and expand relationships with existing clients to drive recurring revenue.
• Overcome objections and negotiate with leads.
• Develop and deliver custom presentations outlining solutions to prospective clients.
• Perform technical needs assessments and solution recommendations based on client requirements.
• Achieve monthly, quarterly and annual sales quotas.
• cross-functionally with technical teams to scope and price solutions.
• Participate in sales training, networking events and industry conferences.
• Keep up-to-date with the latest IT /technology trends and competitive landscape.

Requirements:

• 3+ years of sales experience, technology sales experience preferred.
• Proven ability to meet and exceed revenue targets.
• Proficiency with full sales cycle from lead generation to closed deal.
• Strong presentation, negotiation, and relationship-building skills.
• Familiarity with key technologies like cloud, cybersecurity, backup, etc.
• Bachelor’s degree in business, Marketing, Technology or related field.
• Excellent verbal and written communication skills.

Skills and Qualifications:

• Diligent
• Outgoing
• Confident
• Meeting Sales
• Goals
• Closing Skills
• Prospecting Skills
• Technical
• Understanding