Managed IT Services
Smart business owners realize that maintaining systems to ensure business continuity is vital and therefore they budget these costs just like every other critical business expense. Investing monthly for skilled technology services, security services, and additional service offerings like cloud services is just a smart, proactive business decision.
If you own or operate a business, you have probably heard of managed IT services. Managed services allow businesses to augment or delegate their IT operations to a specialized, third-party organization so that business owners and executives can focus on running and growing the business. These organizations are known as Managed Service Providers (MSPs).
Key Benefits of Our Virtual CIO Services
Why Your Business Needs a Virtual CIO
The Need for Managed IT Service Providers (MSP) is Growing Rapidly
Today’s small to mid-sized business need controlled and managed computer networks, and the demand for managed service providers has resulted in this industry taking off. As an experienced provider of these services, SkyViewTek specialists will offer many benefits to your business.
One of our primary offerings to our SMB clients is overall infrastructure management.
Empower your business with cutting-edge cloud solutions, ensuring data security, accessibility, and cost efficiency.
Our proactive monitoring program, available by subscription, features the following services
One issue that businesses may have with MSPs is stringent communication channels.
Infrastructure Management
One of our primary offerings to our SMB clients is overall infrastructure management. This service manifests itself in two ways:
- Provide expert advice/solutions/monitoring related to IT infrastructure best practices
- Provide products (hardware/software/cloud) to implement these best practices
This service helps minimize cybersecurity risks and allows your management to have more time to meet and exceed business goals, and employees are more productive due to computer uptime. The result is greater profitability for our clients.
Cyber Security: Firewalls, Antivirus, Backup
60 percent of companies fail in 6 months because of cyber-attacks, so making sure your business is safe is a top priority. We help minimize risks by protecting your business’ computer network and data from cyber-attacks and other disasters. Key components of security services include:
- Firewall (our go-to product is SonicWall)
- Antivirus (our go-to product is Sentinel One)
- Data backup (our go-to product is Datto)
Additionally, we help you determine which protective measures you need to minimize risk to your information technology systems, and we will work with you to develop business continuity or disaster recovery plans, in advance of an incident.
Proactive Monitoring Program
Our proactive monitoring program, available by subscription, features the following services:
- Priority service for faster response
- Remote support for immediate fixes
- Ongoing proactive monitoring:
- A) 8×5 Monitoring of Computers: 200+ monitoring points are checked for 8 business hours per day, 5 business days per week
- B) 24/7 Monitoring of Servers
Our proactive monitoring program offers flexibility to allow you to choose the best plan for your business needs.
Help Desk: Computer & IT Support
One issue that businesses may have with MSPs is stringent communication channels. We are different. With our proactive managed services, we are available 24/7 to help with any IT concerns, issues, or emergencies. We can troubleshoot and resolve most issues remotely, as long as you have Internet access. If the problem requires on-site help, we will send a tech to your business site to resolve your problems and get your network back up and running.
View HelpDesk Policy for Proactive Monitoring/MSP Clients
SkyViewTek is Your Local Technology Support and Computer Company for Managed IT Services
Every business needs support they can count on 24/7, because network downtime impacts every office process. With our managed IT services, we ensure that your network runs smoothly to increase your efficiency and productivity. Learn more about our other services or contact us today to learn how we can improve your office productivity and profitability.
Tell Me How Your Tech Solutions Can Improve My Office Productivity.
Helpful Resources
SkyViewTek is a full service Managed IT and Managed Security Company. Below are some resources to help you learn more about the services you can expect from us as well as why you may need them.
FAQs About Virtual CIO Services
Common Questions About Virtual CIO Services
Any time a server or network has downtime, productivity goes down. With technology becoming more specialized, having an expert in charge can help minimize downtime and make sure your business is continually productive.
A good MSP will have expert techs who stay current on new software, hardware and industry best practices, like 3rd party compliance. Your specialist needs to know when updates come out so they can be implemented, when equipment needs to be replaced to avoid a crash, and what is happening in the world of cybersecurity in order to ensure minimal risk to your system and data. When you have someone on your team to take care of these processes, you can avoid the headaches, secure in the knowledge that you have top quality, conscientious technical support.
Over the years we have developed a network of trustworthy distributors for our hardware/software purchases. They have provided us with responsive customer support and decent return policies (if needed). As a result, their prices are competitive in the marketplace. This means we know we are getting our clients good products with warranties at a fair deal. In addition, we serve as a central point of procurement for our clients, so we are able to generate reports on which user got which product when, and monitor warranty expirations accordingly.
Success is measured through improved operational efficiency, enhanced security, and alignment of IT strategy with business goals, among other key performance indicators.
Setting up your own technology architecture can cost thousands of dollars, with additional costs down the road as that technology becomes more and more obsolete. With an MSP, that cost is lower as part of ongoing service, thus freeing up resources.
As a managed services program (MSP) client, you will receive discounts on rates for additional support and new projects, such as new office openings and new computer migrations.
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