If you own or operate a business, you have probably heard of managed IT services. Managed services allow businesses to augment or delegate their IT operations to a specialized, third-party organization, so that business owners and executives can focus on running and growing the business. These organizations are known as Managed Service Providers (MSPs).
Today’s small to mid-sized business are in need of controlled and managed computer networks, and the demand for managed service providers has resulted in this industry taking off. In fact, the managed IT service industry is predicted to grow to reach $282 billion by the year 2023. As an experienced provider of these services, SkyViewTek specialists will offer many benefits to your business.
Many small businesses operate with a break/fix thought-process. This process involves working with what they have until something breaks down, and then figuring out how to get it fixed. This process can be time-consuming and expensive in more ways than one. First, a company has to find someone to take a look at their problem. Since getting a business network up and running quickly is imperative so daily business can go on, there is no time for in-depth research or vetting. The company has to get someone on the job as soon as possible. Therefore, the downtime is costly, the repairs are costly, and if the tech is under-qualified, follow-up repairs can be costly as well.
Managed IT Mentality
Smart business owners realize that maintaining systems to ensure business continuity is so vital, the costs have to be budgeted just like every other critical business expense. Paying a monthly fee for skilled technology services, security services, and additional service offerings like cloud services is just a smart, proactive business decision.
What Are the Benefits of Managed IT Services?
The huge growth of managed services in recent years is for good reason. Managed IT services come with a host of benefits.
IT is about more than fixing problems when they arise; locating and resolving issues at the earliest stages is vital to keep your business running smoothly. Working with SkyViewTek allows you to focus on your business while we handle monitoring and make your job easier. The various benefits of managed IT services primarily increase overall productivity by creating a reliable, secure, and affordable IT environment.
As a managed services program (MSP) client, your team receives priority assistance, unlimited remote support for regular maintenance issues during regular business hours, plus priority response and discounts on rates for additional support and new projects. Our goal is to respond to you within two business hours or less.
As long as your employees or users are accessing the Internet, your computer network can get infected with a virus or even encrypted, even if there is an active antivirus or firewall in place – as no system is 100% risk free. SkyViewTek implements the best practice measures to help minimize security risks, including proactive monitoring (which includes Microsoft Windows patches and updates).
Because your business computer network is being taken care of by the experts, your management team is able to focus on meeting or exceeding company goals – which is the reason you went into business!
Any time a server or network has downtime, productivity goes down. With technology becoming more specialized, having an expert in charge can help minimize downtime and make sure your business is continually productive.
A good MSP will have expert techs who stay current on new software, hardware and industry best practices, like 3rd party compliance. Your specialist needs to know when updates come out so they can be implemented, when equipment needs to be replaced to avoid a crash, and what is happening in the world of cybersecurity in order to ensure minimal risk to your system and data. When you have someone on your team to take care of these processes, you can avoid the headaches, secure in the knowledge that you have top quality, conscientious technical support.
Over the years we have developed a network of trustworthy distributors for our hardware/software purchases. They have provided us with responsive customer support and decent return policies (if needed). As a result, their prices are competitive in the marketplace. This means we know we are getting our clients good products with warranties at a fair deal. In addition, we serve as a central point of procurement for our clients, so we are able to generate reports on which user got which product when, and monitor warranty expirations accordingly.
Setting up your own technology architecture can cost thousands of dollars, with additional costs down the road as that technology becomes more and more obsolete. With an MSP, that cost is lower as part of ongoing service, thus freeing up resources.
As a managed services program (MSP) client, you will receive discounts on rates for additional support and new projects, such as new office openings and new computer migrations.
SkyViewTek’s Managed IT Services
You now have a good understanding of what managed services are and what makes them so vital. SkyViewTek services include:
One of our primary offerings to our SMB clients is overall infrastructure management. This service manifests itself in two ways:
- Provide expert advice/solutions/monitoring related to IT infrastructure best practices
- Provide products (hardware/software/cloud) to implement these best practices
This service helps minimize cybersecurity risks and allows your management to have more time to meet and exceed business goals, and employees are more productive due to computer uptime. The result is greater profitability for our clients.
Cyber Security: Firewalls, Antivirus, Backup
60 percent of companies fail in 6 months because of cyber-attacks, so making sure your business is safe is a top priority. We help minimize risks by protecting your business’ computer network and data from cyber-attacks and other disasters. Key components of security services include:
- Firewall (our go-to product is SonicWall)
- Antivirus (our go-to product is WebRoot)
- Data backup (our go-to product is Datto)
Additionally, we help you determine which protective measures you need to minimize risk to your information technology systems, and we will work with you to develop business continuity or disaster recovery plans, in advance of an incident.
Proactive Monitoring Program
Our proactive monitoring program, available by subscription, features the following services:
- Priority service for faster response
- Remote support for immediate fixes
- Ongoing proactive monitoring:
- A) 8×5 Monitoring of Computers: 200+ monitoring points are checked for 8 business hours per day, 5 business days per week
- B) 24/7 Monitoring of Servers
Our proactive monitoring program offers flexibility to allow you to choose the best plan for your business needs.
Help Desk: Computer & IT Support
One issue that businesses may have with MSPs is stringent communication channels. We are different. With our proactive managed services, we are available 24/7 to help with any IT concerns, issues, or emergencies. We can troubleshoot and resolve most issues remotely, as long as you have Internet access. If the problem requires on-site help, we will send a tech to your business site to resolve your problems and get your network back up and running.
SkyViewTek is Your Local Technology Support and Computer Company
Every business needs support they can count on 24/7, because network downtime impacts every office process. With our managed IT services, we ensure that your network runs smoothly to increase your efficiency and productivity. Learn more about our other services or contact us today to learn how we can improve your office productivity and profitability.